Northern Lights Casino. January 15 at 6:28 AM. As of today, January 15th, Northern Lights will be open regular hours, everyday from 8 am to 2 am!!! Come join us for some cold drinks and play some hot machines!! Our staff will continue to keep everything sanitized and clean for our players safety. We look forward to seeing you all. Welcome to our Northern Lights Casino review! All new players receive £5 free to play any casino game and win real money. In addition, get up to £500 in welcome bonuses.

You've Got Questions? We Have Answers.

Below is a list of frequently asked questions about our hotel, casino, restaurants, entertainment and more. If you can’t find the answer you’re looking for, please contact us and we’ll be happy to help you.

For questions regarding what to expect when coming to property, please click here.
For property information in regard to the closure & current offerings, please check out our updates here.

What certifications does the hotel hold?

Potawatomi Hotel & Casino is the first casino hotel in Wisconsin to attain LEED^® Real money pool skillz promo code. Gold certification. Developed by the U.S. Green Building Council, the LEED (Leadership in Energy and Environmental Design) rating system ranks buildings on their energy and water consevation, greenhouse gas emission reduction, improved indoor environmental quality and their overall environmental impact. Visit www.usgbc.org to learn more.

When did the hotel open?

The hotel welcomed its first guests on August 18, 2014.

Can I change or cancel a hotel reservation online?

Yes, you may change or cancel your hotel reservation by viewing your reservation online.

Do I need to provide my credit card information to book a hotel reservation?

Yes, a valid credit card is required to book all hotel reservations at Potawatomi Hotel & Casino. Your credit card will not be charged until you check-in to the hotel. Online transactions are processed through a secure server, which encrypts the credit card information, protecting your information from being disclosed to third parties. If you prefer to provide your credit card information directly to one of our Call Center Representatives, they can be reached 24 hours a day at 1-800-PAYSBIG.

What is Potawatomi Hotel & Casino’s cancellation policy?

Cancellations must be made by 8 p.m. on the day of your arrival.

Do you require an authorization on my credit card for incidentals?

Yes, a major credit card is required at the time of check-in. Your credit card will be authorized for Room and Tax & $50 at check-in to care for any incidentals that you may charge back to your room, such as dining.

What are the check-in and check-out times?

Check-in is at 4 p.m. and check-out is at 11 a.m.

Can I request an early check-in or late check-out?

Early check-ins and late check-outs are based on availability of the hotel and may be requested on the day of by contacting the Front Desk.

Do you offer special hotel rates for groups?

Please contact our Sales & Catering team at 414-847-7891 to learn more about special group rates.

Do you have a minimum age requirement to reserve a hotel room?

The minimum age to reserve a hotel room is 21 years old. A person of the minimum age requirement must be present at check-in time and become a registered guest in the room.

Is there a policy about children staying in the hotel or dining in the hotel restaurant?

Because the hotel does not offer gambling, there are no age restrictions. However, entry into the Casino does have age restrictions. Please see Casino House Rules for additional policies.

Can I reserve connecting rooms?

Special requests for rooms are accepted, but not guaranteed, based on availability the day of your arrival.

What services do you offer to those who have special needs or disabilities?

Potawatomi Hotel & Casino is proud to comply with the Americans With Disabilities Act (ADA). We have ADA rooms as well as hearing-impaired rooms to accommodate your needs. Please see the features below and specify your needs when reserving your room.

ADA bedroom features:

Lower bed height
Lower thermostat
Armoire with lower shelves for iron and hangers
Telephone with volume controls
Electronic room panel/hearing impaired in some rooms

ADA bathroom features:

Lower counter height
Grab bars in all bathroom areas
Shower seat attached to wall
Roll-in shower
Removable hand held shower wand

Is smoking allowed in the Hotel?

No, the hotel property and all of our guest rooms are non-smoking. Smoking is only allowed on the gambling floor.

How do I find something I’ve lost or forgotten?

Assistance in finding a lost or forgotten item is available at our security desk on the casino floor.

What if I need to send or receive a package while I’m staying in the hotel?

Packages can be sent to:

Potawatomi Hotel & Casino
Attn: Hotel Front Desk
1611 W. Canal Street
Milwaukee, WI 53233

Please hold for: Name of Customer and arrival date.

Packages sent earlier than one week before your stay will not be accepted.

If you need assistance in mailing a package, please visit the Front Desk.

How do I obtain a copy of my winnings and losses?

Get your win/loss statements here. Simply select the year (or multiple years) and download from the online portal.

In-person win/loss statements are also available; you can request statement(s) in-person at the casino’s Fire Keeper’s Club® Sky Booth (near the skywalk). Just bring a valid photo ID.

Can I bring my child to the Casino?

Individuals under 21 are not allowed on the casino floor.

Guests must be at least 18 years old to dine at the Menomonee Valley Food Court, Bella Italiana and Canal Street Café, unless accompanied by an adult (over 21), because these restaurants are located on the third floor of the Casino or within the Hotel. See Casino House Rules for additional policies.

Is smoking allowed inside the Casino?

Yes, smoking is allowed in designated areas, including on the main casino floor. Although the state smoking ban does not apply to facilities on tribal lands, including Wisconsin Native American casinos, several years ago the Casino voluntarily designated several areas as non-smoking: all the restaurants, banquet space, the skywalk area, The Northern Lights Theater and specifically designated non-smoking gambling areas such as the non-smoking section of bingo, the Sky Lounge for slots, the Poker Room and the Off-Track Betting Room. In addition, our hotel and all guest rooms are completely smoke-free.

Can I bring food into the Bingo Hall to celebrate special occasions?

The Bingo Department is happy to have guests celebrate special occasions in the Bingo Hall, however, only a cake or bakery item can be brought in, and notification must be made one week in advance. You can make a request by leaving a message at 414-847-7960 with the following information: your name, date requesting and contact information. The Bingo Department will contact you to inform you if your request is approved or denied. If your request is approved, you will be given an approval code.

What are my dining options?

Potawatomi Hotel & Casino offers seven unique restaurants including Bella Italiana, The Buffet, Canal Street Café, Dream Dance Steak, The Fire Pit Sports Bar & Grill, Menomonee Valley Food Court and RuYi. Click here to learn more.

If you are a guest of our hotel, you may also order room service.

How do I make a dining reservation?

You can make a reservation for Dream Dance Steak online or by calling 414-847-7883.

You can make a reservation for Bella Italiana online or by calling 414-847-7626.

Can I bring a minor on property to dine in your restaurants?

All dining guests must be at least 21 years old to dine at The Buffet, Dream Dance Steak, The Fire Pit and RuYi. Guests must be at least 18 years old to dine at the Bella Italiana, Canal Street Café or the Menomonee Valley Food Court unless accompanied by an adult (over 21), because these restaurants are located on the third floor of the Casino or within the Hotel.

Money Sent To Northern Lights Casino Michigan

See Casino House Rules for additional policies.